Pollo Campero Restaurant Success Story

Location

Guatemala and El Salvador

Challenge

Pollo Campero sought a world-class kitchen design team to create a new kitchen prototype for its rapidly expanding concept. Synergy was tasked with reducing the kitchen’s footprint by 10% to remain competitive and increase real estate opportunities. In this redesign, Pollo Campero also hoped to incorporate both operational and energy efficiencies, further reducing kitchen labor as a product of the redesign.

Solutions

Synergy first surveyed two different existing kitchen designs to understand current needs and use of space in a time-motion study, highlighting areas of improvement, kitchen shortcuts and recommended pieces of cutting-edge kitchen equipment. Synergy then helped build several new press-worthy kitchens and will be involved in retrofitting the new design into existing locations.

“We’re getting a 90% customer-satisfaction rating on all points: food quality, speed of service and accuracy of orders). The new kitchen design has played a key role.”
– Ricardo Castillo, V.P. of Operations, Pollo Campero

Services Used