What Our Clients Say about Synergy...
Z-Tejas needed a partnership with experts to assist in a very focused analysis and action oriented plan to improve execution and result in quality delivered 24/7 nationwide. Dean Small and Danny Bendas proved to us that they indeed are masters. In an incredibly short time frame, Synergy was able to provide Z-Tejas with very significant observations accompanied with operationally sound solutions. The creativity they shared regarding menu additions and service approaches combined with the templates, recipe improvements, safety, sanitation standards and operational efficiencies will allow Z-Tejas to maintain and get more credit for our "scratch" menu while keeping costs reasonable.
Nancy Donahue
Vice President/Human Resources
Z-Tejas, Inc.
"When it comes to consultants, I'm a skeptic. This time Dean
and Danny have proven me wrong. These guys are gurus (or kitchen magicians
if you like it better). I knew I made the right decision in hiring them
the first night we worked together". Hire them!!
Steve Silverstein
Founder and CEO, Not Your Average Joe's
Recipient Of NRN 2000 Hot Concept Of The Year Award
"Dean Small and Danny Bendas conducted a review of our operating
systems leading to the development and implementation of a Standard Operating
System (SOS) that has been introduced to all of our operations nationally.
Through Dan and Dean's efforts, Motorola Hospitality Group was able to
improve our operating efficiencies and reduce our operating expenses."
Richard Ysmael, Corporate Director and Vice President
Motorola Hospitality Group
"The results were extremely insightful and educational. Overall,
we were very pleased with the totality of the information provided by
Synergy and have established a team to evaluate, test, and measure the
results. Although it is too early to quantify the results, we are confident
we will be able to achieve most or all of our goals...we anticipate significant
cost savings as a result."
Fred LeFranc, Chief Operating Officer
The Ruby Restaurant Group
"Saltgrass Steak House contracted Synergy to conduct a complete operational
analysis of the Saltgrass operating system. This analysis included front
and back of house operations, building design, menu design and product
research. Their hands on approach of evaluation and consultation, coupled
with their extensive knowledge of the business, has led to numerous cost
savings and product quality changes. The Synergy team made change easy
with their ability to create all the operational documents, manuals and
recipes necessary for fast and effective change.
Synergy's talent for recognizing strengths, weaknesses and opportunities
has made Saltgrass Steak House a more profitable and efficient business."
Mitch Murray, Executive Vice President - Operations
Saltgrass, Inc.
"On behalf of everyone at REIGN, I wanted to thank you for the excellent
work done on the consulting project for the restaurant. The comprehensive
costing studies, menu pricing and recipe templates created have been beneficial
in assisting us in making positive changes to REIGN.
In fact, our emergence as a Top Ten restaurant in Los Angeles is due in
large part to your efforts."
Ash Narayan, Reign, LLC
"We entered a relationship with Synergy that began with a thorough
operational analysis and Operations War College, involving nearly a dozen
of our key associates. As a result, Synergy has completely revamped our
menu offerings, instituted professional management practices, provided
training, monitored execution and followed up extensively as we progressed
through our makeover.
"We have significantly reduced both food and labor costs. Additionally,
our customer counts are positive for the first time in two years, with
the first quarter of 2001 being the best in the history of our company."
Bradley S. Lomax, President
Water Street, Inc.
"The presentation you two made to us was certainly a WOW. I didn't
think you could reengineer so many menu items so dramatically without
raising costs, but you did and have given new life to our Apasionado!
Initiative. I joke about using consultants, but I am compelled to tell
you that the two of you have exceeded my expectations by a wide margin.
Robert Kill, President/CEO
Hacienda Mexican Restaurants
"Understanding the Johnny Rockets brand and the need for simplicity
in our operations is a key factor in the success of the partners we choose
to work with. It is evident by the results of the work Synergy provided
there was a clear understanding of both our concept and our operational
limitations. Synergy was able to provide not only easy to execute concepts,
but satisfy the needs of our guests by providing solutions to address
poor price/value perception from our guest. An early result from our post-launch
research indicates we have elevated overall guest satisfaction by a full
10 percentage points."
Kimberly A. Myers, Vice President Of Brand Marketing
Johnny Rockets Group, Inc.
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