Just wanted to reach out to tell you, synergy consultants is the best thing that happened to our business. You have such an amazing team! We are extremely excited to grow with you all. Thank you for having such an awesome and experienced team! We want you guys by our side for the life of our business. BTW when we first spoke our sales were $40,000/week and now we are doing close to $70,000/week. With your team as our mentor we are pretty certain our dream of franchising will come to reality.
P.S Mike is not only great at what he does and helping us with the business but he also became our life coach. We are forever grateful for that!
From the moment Mike and Shane walked into our restaurant, we knew that they would make a dramatic impact on our business. As a restaurant that opened during covid, we found that our quick success coupled with our lack of experience would eventually hinder our growth if we didn’t get help. An extensive search led us to the synergy consultants. Fast forward numerous zoom meetings later-Mike and Shane came in to our location, did a thorough assessment of what we needed to systemize our space and created a concrete action plan for their weeklong visit. From then on it was execution time- Mike and Shane shared their know how but also valued our input and made things work specifically for our space. Everything down to the checklists and spreadsheets were customized by them for us. They left us feeling empowered, providing us with all the tools that our team needs to succeed. Mike and Shane have made an incredible impact on our business and we couldn’t be more grateful. Thank you both for guiding our path to success and holding us accountable along the way- the resources and knowledge these guys have is invaluable.
I worked directly with the Synergy team over multiple operations, menu and concept development projects and as an extension of that collaboration, worked with Jim Campbell for about a year on improving the supply chain programs for Great Wolf Lodge. Jim and I worked well together and I always found his communication with both myself and other Great Wolf team members was excellent. Together we determined the best course for the supply chain project. Jim worked directly with vendors to complete a distribution analysis and ultimately he recommended we change our distributor resulting in approximately $200,000 in annual savings. When we agreed to go through the change in distributors, Jim managed the initial implementation. There were several other key individual product projects within supply chain that he worked on for Great Wolf. Product savings for new suppliers and renegotiated price agreements from existing price agreements amounted to $300,000. Key products in the product savings number were bacon, chicken tenders, fries, and eggs. Combined distribution and product savings came to $500,000 for our company.
What was eye opening was that our new owners brought in two high profile consulting companies specifically for procurement. They estimated we had about a million in F&B savings that could be achieved in partnership by leveraging their other big brands. As they looked closer at ‘our spend’, they realized we are just super tight with our buying since we worked with Jim and Synergy. Bottom line is even these procurement consultants couldn’t find any more savings for us. I felt it is also important to mention as you navigated that agreement with USF and Foodbuy, we have managed to expand it and drive more savings so you should get the credit here for setting that foundation which allowed Great Wolf Lodge save an additional $500K.
Synergy exceeded expectations and we were very satisfied with the results. I would not hesitate to recommend them to other restaurateurs for operational or supply chain projects.